You can check your order status by calling us at 1-801-978-0400.
Your credit card does not get charged until the merchandise ships. However, when placing an order we do verify that you have sufficient funds and will place a hold on these funds. Once the merchandise ships, we will physically transfer the funds from your account to ours.
Yes, we have locations in Salt Lake City, Utah; Ogden, Utah; Peoria, Arizona; and, Idaho Falls, Idaho. Click on Contacts above for additional info on the stores.
Prior to an order shipping you can change or cancel an order by calling us at 1-801-978-0400. Cancelled orders that have already been shipped cannot be cancelled and must be returned. In this case, please refer to the question below dealing with our return policy.
Refused Shipments:
In the event that a shipment is refused, no credit will be given for shipping charges.
In the event that an item must be returned, shipping charges will not be refunded and the customer is also responsible for the return shipping charges. Merchandise must be in the original packaging and be in a resalable as new condition. Returns will not be accepted without a Return Authorization Number written on the outside of the package. To obtain a Return Authorization Number, please contact us at 1-801-978-0400. Merchandise must be in the original packaging and be in a resalable, as new condition.
If an item is found to be defective within 30 days from time of shipment you may return it for an exchange. In this case, please contact us at 1-801-978-0400 for a return shipping label. After 30 days, the item falls under the manufacturers warranty and you must contact the manufacturer for repair/replacement. Once we receive the defective item, we will promptly ship out a replacement at no chargu to you. We reserve the right to determine if an item is defective or not. Any item deemed non-defective will be charged for shipping both ways.
Please contact us at 1-801-978-0400 to discuss volume pricing for large orders.
Most all of the time, yes. However, we cannot guarantee the item will be exactly the same since changes in packaging or some item features has been known to occur without proper notification from the manufacturers. Use the pictures as a general guideline. We strive to make sure all pictures are accurate, but it is a continuous effort. Please contact us at 1-801-978-0400 with any specific concerns.
It is perfectly safe to order from our website. We use 128 bit Secure Socket Layer encryption to insure the safety of your information and credit card numbers. We do not store your credit card information! When you place an order, the information is sent directly to the payment processor over the Secure Socket Layer. It never gets stored on our system. Hence, sometimes we will have to ask for your credit card information again because of this policy.
Yes. Fax orders can be sent to 1-801-887-7494. Phone orders are taken at 1-801-978-0400. We are open 8 AM to 7 PM MST, Monday through Saturday from April 1st to September 30th. We are open 8 AM to 6 PM MST, Monday through Saturday from October 1st to March 31st.
We accept Visa, Master Card and Discover
No, we do not. E-bay prices are strictly for our E-bay store and auctions.
We ship everywhere within the continental United States. If you live in Hawaii, Alaska, or any US territory, please contact us at 1-801-978-0400 to get a shipping quote.
You will receive an email when your order is ready. Orders received over a weekend will be processed Monday morning. If you need to pick up your order on the weekend, please call the store directly about your order.
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